Charges now live for Birmingham's Clean Air Zone

Charges now apply for non-compliant vehicles which drive through Birmingham's Clean Air Zone. Payment must be made within the allocated timeframe or a Penalty Charge Notice will be issued. Find out how to pay the charge

Request a Clean Air Zone refund

Refunds are only available in the following circumstances.

Your vehicle details were incorrect on the GOV.UK vehicle checker and you have paid to drive in the zone

If your vehicle details are incorrect or ‘not found’ on the GOV.UK vehicle checker you should contact Clean Air Zone Support:

  • Online using the GOV.UK contact form
  • By telephone by calling 0300 029 8888 (Monday to Friday, 8am to 4.30pm)

Unless advised otherwise, you should still pay the charge within seven days if you have driven or you are planning to drive in the zone.

Once you have updated your details with the DVLA and you have established that your vehicle meets the required emission standards and/or is not chargeable, you can apply to us for a refund for the payments you have already made for this vehicle to drive in the zone.

Please remember to keep proof of payment and receipts.

If you have an approved local exemption from Birmingham City Council, you do not need to contact Clean Air Zone Support and you do not need to pay the charge. The exemption permit is only valid from the date you receive it and refunds will not be issued for any payments made whilst you were waiting for your exemption application to be processed

Please note there are no refunds available for people who pay the charge in advance and change their mind about driving in the zone or pay for an incorrect date or incorrect vehicle.

You can read the Guidelines for the consideration of representations and cancellation of Penalty Charge Notices (PCNs) issued for being in a Clean Air Zone (CAZ)

Read the full guidelines for applying for an exemption

For help, or if you think there are exceptional circumstances that justify a refund, complete our contact form

Request a refund