Charges and operation
Refunds of the daily fee
Refunds are only available in the following circumstances.
Your vehicle details were incorrect on the GOV.UK vehicle checker and you have paid to drive in the zone
If you believe your vehicle meets the eligibility criteria but is showing as subject to the daily charge, please contact Clean Air Zone Support to request your vehicle record be checked and updated
- if required using their online form
- or you can call 0300 029 8888 between 8am to 7pm, Monday to Friday and 8am to 2pm Saturday
Unless advised otherwise, you should still pay the daily charge within the 13-day payment window.
Once you have updated your details with the DVLA and you have established that your vehicle meets the required emission standards and/or is not chargeable, you can apply to us for a refund for the payments you have already made for this vehicle to drive in the zone.
Please remember to keep proof of payment and receipts.
If you have an approved local exemption from Birmingham City Council, you do not need to contact Clean Air Zone Support and you do not need to pay the charge. The exemption permit is only valid from the date you receive it and refunds will not be issued for any payments made whilst you were waiting for your exemption application to be processed.
Please note there are no refunds available for people who pay the charge in advance and change their mind about driving in the zone or pay for an incorrect date or incorrect vehicle.
You can read the Guidelines for the consideration of representations and cancellation of Penalty Charge Notices (PCNs) issued for being in a Clean Air Zone (CAZ)
For help, or if you think there are exceptional circumstances that justify a refund, complete our contact form